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How sobat500 Protects Your Personal Data

At sobat500, your personal information — from account registration details to transaction records processed through DANA, OVO, GoPay and QRIS — is handled with clear rules about what…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction privacyYour right to access or delete your dataNo data sold to third partiesContact our team 24/7 for privacy requests

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What Data We Collect and Why

sobat500 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on sobat500.xyz, we collect the information you provide directly — your name, email address, date of birth and payment method identifiers such as your DANA wallet number, OVO account, GoPay handle or QRIS-linked bank detail. We also collect device and session

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data automatically: IP address, browser type, pages visited and session duration. This data lets us process your deposits and withdrawals, verify your identity, detect unusual activity on your account and provide relevant support. We do not collect more data than is needed for these purposes, and
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access depends on local law for certain account features. Our retention schedule means account data is kept for as long as your account is active plus a mandatory period required by financial record-keeping standards in Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to ask us to delete your account information, our privacy team is reachable…

Live Chat Our live chat channel is open 24 hours a day, every day. Start a chat from any page on sobat500.xyz and type 'privacy request' to route your message directly to the data team.

Email Privacy Team Send a detailed privacy request to our dedicated email address listed on the Contact page. We aim to acknowledge your message within 24 hours and resolve most requests within 72 hours.

Account Settings Panel Log in to your sobat500 account, head to Settings, then Privacy Controls. From there you can download a copy of your stored data or submit a deletion request directly without contacting support.

DATA HANDLING STANDARDS

Six Ways We Keep Your Data Safe

Handling account and payment data responsibly is not optional for us — it is built into how sobat500 operates day to day.

End-to-End Encryption

All data moving between your device and sobat500.xyz travels over TLS 1.3 encryption. This covers login credentials, payment token exchanges for DANA and GoPay, and any document you upload for identity verification.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and adjust cookie preferences from the cookie banner that appears on your first visit to sobat500.xyz.

Account Security Controls

Two-factor authentication is available on your account and we strongly encourage you to enable it. Any login attempt from an unrecognised device triggers an email alert sent immediately to your registered address.

Data Retention Schedule

Active account data is retained while your account remains open. If you close your account, most personal data is deleted within 30 days, except transaction records which we keep for the period required by Indonesian financial record standards.

Third-Party Data Sharing

We share data with payment processors such as DANA, OVO, GoPay and QRIS only to the extent needed to complete your transaction. We do not sell, rent or trade your personal information to advertisers or data brokers under any circumstance.

Your Right to Correct or Delete

You can request a correction to inaccurate personal data or ask us to erase your account information at any time. Requests submitted via the Account Settings panel or by email are processed within 72 hours on working days.

Common Questions About Your Privacy on sobat500

The questions below cover what we actually get asked most often about data handling — from how payment records are stored to what happens when you want your account deleted. Each answer reflects the real process we follow, not a generic policy statement.

We collect your name, email, date of birth and payment identifiers — for example your DANA wallet number or OVO account. We also log device type, IP address and session activity automatically to keep your account secure.

Payment tokens and transaction references pass through TLS 1.3 encrypted channels. We store only the minimum reference needed to match a deposit or withdrawal to your account; full payment credentials are never stored on our servers.

Yes. Log in to your account, go to Settings, then Privacy Controls, and select 'Download My Data'. We will prepare a structured file of your stored personal and transaction data and make it available within 48 hours.

Most personal profile data is deleted within 30 days of account closure. Transaction records are retained for the period required under Indonesian financial record-keeping standards, after which they are permanently removed from our systems.

We share data only with the payment processors you use — DANA, OVO, GoPay or QRIS — and only the fields needed to process your transaction. We do not sell or share your data with advertisers, data brokers or unrelated third parties.

We use session cookies for login continuity and analytics cookies to measure page performance. You can adjust your cookie preferences from the banner on your first visit or at any time through the cookie settings link in our site footer.

Submit a deletion request via the Privacy Controls panel inside your account settings, or email our privacy team directly. We acknowledge requests within 24 hours and complete the deletion process within 72 hours on working days, where local law permits.

How sobat500 Protects Your Personal Data

How to Reach Us About Your Privacy

Six Ways We Keep Your Data Safe

End-to-End Encryption

Cookie Transparency

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing

Your Right to Correct or Delete

Common Questions About Your Privacy on sobat500

01 What personal data does sobat500 collect when I open an account?

02 How is my payment data protected when I use DANA, OVO, GoPay or QRIS?

03 Can I request a copy of all the data sobat500 holds about me?

04 How long does sobat500 keep my data after I close my account?

05 Does sobat500 share my data with other companies?

06 What cookies does sobat500 use and can I turn them off?

07 How do I ask sobat500 to delete my personal data?

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