Who do I contact if a term affects my withdrawal?

Use live chat from 09:00 to 01:00 WIB or email help@sobat500.xyz. Share the withdrawal time, payment rail, and clause you are asking about so we can check the record.

Reference

Your Terms Before You Join

One Terms & Conditions page covers your account, DANA, OVO, GoPay and QRIS wallet use, Dragon Tiger tables, Symbols of Egypt slots, and Football Betting settlement rules.

Account rule checksDANA term chipOVO wallet contextGoPay and QRIS steps

Browse The Lobby Read FAQ

What These Terms Mean For You

sobat500 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear Terms & Conditions protect your account decisions before you send a wallet request, enter Dragon Tiger, or settle Football Betting markets. By creating an account, you accept the rules shown on this page and any game-specific terms displayed in the lobby. Eligibility depends on local

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law, and access is available where local law permits. If we see mismatched account names, unusual login patterns, or a payment reference that does not match DANA, OVO, GoPay or QRIS records, we may ask for verification before processing. In Jakarta and across Indonesia, the same
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account steps apply: keep your details accurate, use your own wallet, read rule changes, and contact us before acting if a term is unclear.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERM HELP

Get Answers Before You Act

A Terms & Conditions question should reach the right desk quickly, especially when it affects account access, wallet checks, or a withdrawal review.

Live chat Open the chat bubble from the lobby footer between 09:00 and 01:00 WIB. Send the clause name, your account email, and any DANA, OVO, GoPay or QRIS reference tied to the term question.

Email desk Email [email protected] when you need a written answer about account terms, withdrawal checks, or rule changes. We reply with the clause we relied on and the next account step you can take.

WhatsApp help Use the WhatsApp link in your account area for urgent Terms & Conditions questions. We may ask you to confirm your registered phone, wallet name, and the time of the issue.

DATA RULES

How We Apply These Rules

Your Terms & Conditions record is tied to your account activity, not to public chat or social posts.

Account data

We use your registered name, phone, email and wallet match to apply account clauses. If your DANA, OVO, GoPay or QRIS name differs, we may ask for proof before wallet action continues.

Cookie use

Cookies help us remember session status, language choice and accepted terms on the same browser. You can clear cookies in Chrome on Android through Settings > Privacy, then log in again.

Security checks

Unusual logins, repeated password errors, or sudden device changes may trigger an account hold under these Terms & Conditions. Go to Account > Security to update your password before asking support to lift a hold.

Payment records

Wallet records are matched against DANA, OVO, GoPay and QRIS references so payment clauses can be applied fairly. We check amount, timestamp, account name and status before approving or rejecting a request.

Retention handling

We keep account and wallet records for reconciliation, dispute handling and lawful requests. When a record is no longer needed for those purposes, we remove or anonymise it according to our internal retention schedule.

Change requests

If your phone, email or wallet name changes, contact us before your next payment request. We may ask for a fresh login check and a matching wallet reference before updating the account record.

Terms Questions You May Have

These answers focus only on how our Terms & Conditions affect your account, wallet activity, data handling and access decisions. If your question involves a payment, account hold, game settlement, or rule update, start with the related clause and send the details through live chat, email or WhatsApp during support hours.

Yes. When you create an account, log in, or use the lobby, you accept the current Terms & Conditions. We also show related game and wallet terms where they affect your action.

Yes. We may update clauses for account security, payment processing, game settlement, or legal needs. When a change affects your use, the latest version on this page controls your next account action.

Your wallet name should match your account record, and the payment reference must be clear. If a DANA, OVO, GoPay or QRIS record is unclear, we may pause processing and request confirmation.

A name mismatch can delay deposits, withdrawals, or wallet edits under these Terms & Conditions. Contact support with your account email and the wallet reference so we can explain the next verification step.

Yes. You can ask us to update account details such as phone, email, or wallet name. We may request a login check and supporting payment reference before making the change.

Cookies help us record session status, accepted terms, and basic device behaviour. If you clear cookies, we may ask you to log in again or accept the current terms before continuing.

Use live chat from 09:00 to 01:00 WIB or email [email protected]. Share the withdrawal time, payment rail, and clause you are asking about so we can check the record.

Your Terms Before You Join

Get Answers Before You Act

How We Apply These Rules

Account data

Cookie use

Security checks

Payment records

Retention handling

Change requests

Terms Questions You May Have

01 Do I accept the Terms & Conditions when I open an account?

02 Can the Terms & Conditions change after I join?

03 What rules apply to DANA, OVO, GoPay and QRIS?

04 What happens if my account name differs from my wallet?

05 Can I ask for account data changes?

06 How do cookies relate to these Terms & Conditions?

07 Who do I contact if a term affects my withdrawal?

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